Last Updated: September 16, 2026
At TD Earth LLC, we want customers to feel confident when shopping for pet products on tdearthllc.online. This policy explains how returns, replacements, and refunds are handled.
Return Eligibility
Eligible products may be returned within 30 days of delivery.
To qualify for a return, the item should generally be:
- Unused and in its original condition
- In the original packaging where applicable
- Accompanied by proof of purchase or order details
- Free from damage caused after delivery
For hygiene and safety reasons, certain opened, used, or personal-care pet products may not be eligible for return unless they arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
Include your:
- Order number
- Name and email address used for the order
- Description of the issue
- Clear photos of the product and packaging when applicable
We will review the request and provide an appropriate resolution, which may include a replacement or refund.
How to Request a Return
To request a return, contact us at:
Email: [email protected]
Phone: +1 472-477-0535
Please do not send products back before receiving return instructions from our support team.
Return Shipping
Unless the product was damaged, defective, incorrect, or otherwise eligible for seller-paid return shipping, customers may be responsible for return shipping costs.
Any applicable return shipping responsibility will be communicated before the return is completed.
Refunds
Once an eligible returned product is received and inspected, we will notify you of the status of your refund.
Approved refunds will generally be issued to the original payment method.
Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.
Original Shipping Charges
Original shipping charges may be non-refundable unless the return is due to an error on our part, a damaged item, or another situation where a refund of shipping charges is appropriate.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will try to accommodate cancellation requests, but we cannot guarantee cancellation once an order has already entered processing or has been shipped.
Non-Returnable Items
The following items may not be eligible for return unless they are damaged, defective, or incorrect:
- Used pet grooming products
- Opened hygiene-related products
- Products damaged through misuse
- Items returned outside the applicable return period
- Products missing significant original components or packaging
Exchanges
Where available, exchanges may be offered for eligible products. Availability depends on current stock and the nature of the return request.
Contact Us
For questions about returns or refunds, contact:
TD Earth LLC
1309 Coffeen Avenue, STE 1200
Sheridan, Wyoming 82801, USA
Email: [email protected]
Phone: +1 472-477-0535