Last Updated: September 16, 2026
Thank you for shopping with TD Earth LLC. This Shipping Policy explains how we process and deliver orders placed through tdearthllc.online.
Order Processing
Orders are generally processed within 1–3 business days after payment is successfully completed.
Orders placed on weekends or holidays may begin processing on the next business day.
Shipping Area
We currently ship eligible pet products to addresses within the United States.
Shipping availability may vary depending on the product and delivery location.
Estimated Delivery Time
Standard delivery generally takes approximately 3–7 business days after the order has been processed.
Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, high order volume, or other circumstances outside our control.
Shipping Charges
Applicable shipping charges will be displayed during checkout before you complete your purchase.
If a product or order qualifies for free shipping, this will be clearly shown on the website or during checkout.
Order Tracking
When tracking information is available, customers may receive a tracking number by email after the order has shipped.
Tracking updates are provided by the shipping carrier and may take some time to appear after shipment.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping information, please contact us as soon as possible at [email protected].
We cannot guarantee that an address can be changed after an order has entered processing or shipment.
Delayed or Lost Shipments
If your order has not arrived within the expected delivery period, please review the carrier tracking information first.
If you still need assistance, contact our customer support team with your order number and shipping details.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible and provide your order number along with clear photos of the damaged item and packaging.
We will review the issue and provide assistance based on the circumstances and our applicable return or refund policy.
Multiple Shipments
Some orders may arrive in more than one package if products are shipped separately. When applicable, separate tracking information may be provided.
Contact Us
For questions about shipping or delivery, please contact:
TD Earth LLC
1309 Coffeen Avenue, STE 1200
Sheridan, Wyoming 82801, USA
Email: [email protected]
Phone: +1 472-477-0535